Browsing Cand.merc.DAT - Erhvervsøkonomi & Datalogi / MSc in Computer Science by Year Published

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et casestudie af Nykredit Kundeservice

Ostri, Nikolaj Holm; Hvedstrup, Peter (Frederiksberg, 2009)

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Abstract:

The purpose of this master thesis is to address the problem of utilizing knowledge through technology, while taking the unique requirements of a call center into account. To do this it is necessary to gain a firm understanding of how knowledge is produced and used within the organisation, which in turn has a huge influence on how the best suited system should handle and support knowledge sharing. Utilizing a combination of work from different researchers, we establish a theoretic framework which correlates key organizational parameters with two different knowledge perspectives – pragmatic and traditional epistemology. These perspectives introduce two different views on knowledge: Experience based knowledge that is difficult to separate from its owner and perception based knowledge which is possible to explicate and store (e.g. on an intranet). The theory describes both types of knowledge as being shareable, but the methods used in the process are fundamentally different. The framework proceeds to establish a method of uncovering and identifying the dominant type of knowledge within the organisation. This is done by analysing different organisational properties such as physical work environment, activities and IT-systems. By analysing these organizational properties it is possible to differentiate the dominant type of knowledge and link it to three generic categories of IT-systems: Information systems, Reference systems and Dialog systems. Based on the two knowledge perspectives, the term Codification Strategy combines the dispositions adopted by an organization in which perception based knowledge is the dominating type and where the products are predominantly mature and standardized. The Personalization strategy on the other hand is based on an organization dominated by experience based knowledge as well as products with a high degree of customization and innovation. The framework was used to analyse ykredit Kundeservice function as Nykredit’s single point of contact for customer inquiries via channels such as phone, fax and mail. By conducting a number of interviews and spending time in Kundeservice, it was possible to gather the empirical data on which the analysis was based. The analysis leads to the conclusion that Kundeservice employees are predominantly using perception based knowledge to support their customers, and this knowledge can be separated from the individual and shared. Based on this finding we recommend that Kundeservice employs a codification strategy supported by information systems which stores and distributes knowledge within the organization. Based on the activities in Kundeservice we see a clear advantage in pursuing codification by updating their IT-systems and at the same time making it beneficial for employees to codify and share knowledge. To sum it up this reports framework provides insight into different aspects of knowledge and how they relate to practical problems in a knowledge intensive organisation. By doing so we have provided Nykredit Kundeservice with an informed recommendation on how to improve the way they share knowledge.

URI:

http://hdl.handle.net/10417/325

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En holistisk tilgang til adgangsstyring og autorisationskoncepter i ERP systemer

A holistic approach to access management and authorisation concepts in ERP systems

Sønderup, Stefan Bendtsen (Frederiksberg, 2009)

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Abstract:

The diffusion of Enterprise Resource Planning Systems (ERP) to almost all organisations has made the integration of processes and information possible. Thus, individuals often find themselves with access to, for example, financial and human resources (HR) information regardless of the department they belong to, when both Finance and HR modules are implemented in a single system. This integration of modules and systems can cause that the individual, could, intentionally or unintentionally, get unauthorised access to sensitive information. In the worst case, this could lead to, among other things, data loss and information theft. Furthermore, a breach of security could not only cause financial losses, but could also harm the organisation’s reputation. In an extreme case, an organisation will face legal charges for being non compliant with the existing laws and regulations. In order to minimise or avoid these risks, organisations need to ensure a proper access management is in place, handling which users get access to which information in their systems. Many organisations today have various different, often complex and poorly integrated authorisation concepts, and the authorisation consultants are lacking structures and concrete methodologies to develop these. On the basis of the above, this thesis examines what factors influence an organisation’s authorisation concepts, how an organisation integrates and uses the factors in the development of these concepts, and finally how these factors can be utilised in a structured way for future development of authorisation concepts. Since most literature within access management are focusing on the technical aspects of access controls, and recent research within the literature of information systems security calls for a more holistic approach to be taken within this field, a business model for information security, inspired by the systems thinking approach, has been used to structure the way the literature have been reviewed. From this approach the 8 following factors have been construed that can influence the development of an authorisation concept: • The prescribed requirements • Risk analysis • The paradigm of the authorisation consultant • The involvement of the authorisation consultant • Ownership model • System integration • The approach to Role development • The Awareness of information security The above identified factors have been examined through a case study that is carried out in KMD by following different approaches KMD takes in developing authorisation concepts for their customers’ SAP solutions. KMD, being the biggest Danish-based IT company and with the choice of SAP as its strategic partner, is one of, if not the biggest, SAP project in Denmark. In the analysis it is revealed that some of the factors are handled identically through the different approaches KMD takes in developing authorisation concepts, some of the factors are handled differently, and some are not taken into consideration at all. The research showed that most of the factors were handled in an implicit way, e.g. Segregation of duties, which is included in “The prescribed requirements”, is often carried out due to the authorisation consultants’ prior experiences, and not because of explicit requirements, which can create unnecessary implemented constraints. Furthermore, they are more often applied with an atomistic than holistic perspective, e.g. “The involvement of the authorisation consultant” happens in some of the approaches after the processes are designed and implemented. As a result, it can be difficult for the authorisation consultant to implement proper constraints, since some of these are directly related to the process definition and implementation. It became apparent that the factors also helped in answering some fundamental questions for developing authorisation concepts, e.g. “System integration” answered what technology we have, and “Ownership model” gave an answer to who is responsible. This leads to that the factors are being grouped into a tangible and a non tangible group, according to what kind of answer they can produce. The tangible group gives answers to “what” and “who” questions and consists of: “The prescribed requirements”, “Risk analysis”, “Ownership model” and “System integration”. The intangible group gives answers to “how” questions and consists of: “The paradigm of the authorisation consultant”, “The involvement of the authorisation consultant”, “The approach to Role development” and “The Awareness of information security”. In an ideal world, all the factors would exist explicitly in the organisation, all relevant employees would be aware of them, and they would be used in a holistic manner as opposed to a purely atomic manner. However, the costs have to match the benefits, and since the developing of authorisations are often not the key factor of the developing projects, it should also be scoped accordingly. One of the purposes of this thesis is to bring in more structures to access management and the development of authorisation concepts. Therefore, it is suggested first to ensure awareness exists of the tangible factors, since they provide critical input to the way the concept should be designed. According to the allocated resources in approving the use of these factors they should be transformed from implicit to explicit factors. During the development and again depending on the resource constraints, a change of the utilising of the intangible factors should be to work on changing them from an atomic perspective to a more holistic perspective. By following these suggestions many of the problems related to developing authorisation concepts would be resolved.

URI:

http://hdl.handle.net/10417/756

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Værdiskabelse i sociale online communities

Et casestudie af 20 communities

Børglum, Ture Dahl (Frederiksberg, 2010)

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Abstract:

Over the last ten years, there has been a boom in Social Online Communities (SOCs), such as Facebook, MySpace and LinkedIn to name a few. Many of these SOCs provide a free service in their fight to attract users and to become a big player in the market. Therefore, the users are getting used to the fact that online services are free. A lot of the big SOCs have been valued to many millions and even billions of dollars, even though most SOCs have problems making profit from their businesses. This issue has led to speculations about problems with creating real value in SOCs. The general research area for this master thesis is therefore twofold. How do SOCs create value, if at all? And how do SOCs monetize on the value? To answer these research questions, 20 popular SOCs have been studied as part of a multiple case study, and the data has been cross-analyzed according to known literature in the field of value creation and SOCs. The result shows that value for SOCs is created by the users. The fact that the users share details and other personal information about themselves and their lives in exchange for a service creates value for the SOCs. This information is of great value to the companies behind the SOCs as they can advertise and sell products to the users and have the ability to using data mining for other purposes. So how exactly is this done? The SOCs have to provide a range of features and use certain methods to attract the users and to keep them interested. The research shows that depending on which purpose the SOCs have, either a general like Facebook or a specialized like Flickr, and which market it is focused on, a global or local market, the features and methods are provided differently. All SOCs have to fulfill a need of the user while they provide a service that is personal, allow user participation, is plausible and is free in a basic version. But SOCs with a general purpose must also provide several complementary features whereas specialized SOCs must focus on a unique and innovative service. Likewise, SOCs on a local market can convert the virtual community into a physical state by making events and SOCs with a global market and a general purpose must provide everything free of change. More details on these differences are provided in the paper. This is done to create user lock-in and to make sure the users share personal information so the SOCs can do data mining with it. The knowledge about the position on the market and their competitors is important for the individual SOCs in order to utilize the right features and methods, so they can become a competitive player. To monetize on their service SOCs can make targeted ads to the different user profiles, charge subscription fees, sell profile upgrades or extra products. But these methods can be hard to make a profit on as the users prefer free services and start to ignore the ads. Therefore, the option to perform data mining is getting more important. User data can be used to make research about the users in general to uncover market trends and user opinions. These data can be worth a lot to third party companies. It is important to focus the data mining on general trends based on large user groups while keeping the individual user data confidential - in order not to scare away the users as they feel their personal data is being sold or used against their will. The conclusion of the thesis is that users are the primary source of value creation in SOCs. The features and methods presented in the literature are all aspects that can help to attract and keep the users interested in the SOC. But it is important to know the market and the purpose area of the SOC to utilize these methods in the right way, especially when looking to monetize the value.

URI:

http://hdl.handle.net/10417/1634

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En forenende tilgang til enterprise arkitektur

Hussain, Faheem Ahmad (Frederiksberg, 2010)

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Abstract:

Enterprise architecture (EA) is a field involving many different disciplines and it has evolved to a stage where the selection of a model to work with EA has become a project in its own with the myriad of different frameworks, guides and models available to help assist the business transformation process. This thesis poses the question if there is the need for a unification model for establishing an EA programme instead of having so many disparate approaches. This question leads to four different hypotheses: There is a need in theory and in practice, there is a need in theory but not in practice and vice versa, and there is no need for a unified approach at all. To test the underlying hypotheses I examined the theory in a comparative study and did a case study in order to see if there are any discrepancies in what the models prescribes and how they are actually applied in practice. For the theoretical comparison I selected five models from the broad range of different approaches to EA; ranging from governmental issued models(OIOEA & FEA) and industrial developed models(TOGAF), to more traditional academic-type approaches (EA3 & EAP) and I supplemented this with a non-EA tried and tested technology-neutral model for programme management(MSP). While the comparative study of these different models proved that they each had their own different areas of focus, methods, activities and target audiences, it remained inconclusive whether there was a need for a unifying model for establishing an EA programme from a theoretical standpoint. The case study however, proved that while an organisation selects an EA framework to work within, they do not follow the steps in the manner the model actually prescribes. Additionally, they also follow steps prescribed by other models, when their chosen model is deemed inadequate to deal with the challenges faced by the business. This result proved the need in practice, for a more unified and wholesome approach to establishing an EA programme and I have thus created a model which builds upon the best-practices of the existing approaches and takes into consideration the reasons why the case study had discrepancies and chose not to follow their chosen model.

URI:

http://hdl.handle.net/10417/1656

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Værdiskabelsesfaktorer i elektroniske betalingssystemer

En komparativ analyse af værdiskabelsen overfor for forbrugerne i elektroniske betalingssystemer

Olsen, Christian (Frederiksberg, 2010)

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Abstract:

The main focus of this thesis is on electronic payment systems and on which factors there is creating value for the consumers in these systems. The starting point of the thesis is the development of a Danish electronic payment system that has a vision to replace cash payments in the Danish community. To increase the possibility of creating a successful system I wish to clarify factors affect the valuecreation towards the consumers in electronic payment systems. The thesis is structured as a comparative analysis which examines four electronic payment systems with the use of my own analysis model. The analysis model contains a series of research questions that examine certain factors present in the four systems. These factors are based on theoretical material that covers three theories which each to cover the areas: businesses, consumers and the market. For the analysis I have use two successful systems and to non‐successful systems. This will create a frame of references to see the difference between the presents of the factors in successful versus nonsuccessful systems. Next to my research questions I’ve created a list of criteria’s that have the main function to show the presence of the individual factor. These criteria are those in my model for comparison that determines if the factor were present or not. The result of this comparison will be validated whit the use of an electronic payment system that hasn’t been a part of this analysis. The results my thesis shows is that there are two factors that are standing out by only being present in the successful systems. These two factors are complementary products and Lock‐in. These two factors are seen as critical in order to create value for the consumers in electronic payment systems. Besides these two factors there has been a number of factors present I both the successful and unsuccessful systems. These factors are seen as important to be able to create value for the consumers but not as critical as the two others. In other words they have to be present but they are not the essential ones for creating a successful system. These factors are: Efficiency, practical usage, conditional usage and emotions. These factors all needs to be implemented in the development of a new electronic payment system on the Danish market to be able to create value to the consumers of such system.

URI:

http://hdl.handle.net/10417/1714

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The OCMO Model

Operational capability and maturity model for offshoring

Stadager, Stine Enø (Frederiksberg, 2010)

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Abstract:

With an increasing use of and dependencies on IT, comes a need to professionalize the management of IT and optimize the readiness for change of the business. Previously, many have turned to enterprise architecture to help guide the process. But how does this apply when offshoring? So far EA-theory has focused primarily on documentation and on creating an overview of people, processes and systems in an organisation. The result has given many organisations the capabilities of handling large enterprise-wide strategies, with the perspective of the overall business architecture in mind. In my thesis I hypothesize that business architecture needs to be expanded by adding crosscutting disciplines as maturity capabilities as well as governance and strategic alignment, in order to manage change needed to gain offshore competences. Offshoring being a difficult management issue is in need of less system-oriented processes and more compliance to the needs of the people using it to support successful business transactions while offshoring. You need to consider the process-oriented view. I also examine, how the organisation may stay flexible while maintaining consistent business architecture at the same time and thereby introduce my theoretical view in an offshoring framework known as the Operational Capability and Maturity model for Offshoring - The OCMO Model. For my theoretical framework, I refer to disciplines as enterprise architecture, IT governance, and strategic business management. I also examine the most essential offshore challenges and the offshoring best practices, in order to arrange a crosscutting view on the way to do business with success when offshoring. These disciplines are furthermore addressed by viewing from different management perspectives: knowledge based, transactional based and value based perspective in order to adapt the humanistic behaviour into the business. My findings indicates, that devoting time and energy in establishing a clearly defined governance approach by a consistent pace throughout the implemented business architecture for offshoring may cause added value in the inherent processes, by cutting down the idle time from working with the newly integrated business area. The model is derived by actual real-life experiences and entail perspectives of cross-cutting disciplines as offshoring by itself is nothing but another business infrastructure setup going across country boundaries. As OCMO is based on these experiences, it takes the challenges of offshoring in recognition forehanded which imposes an active risk management. The OCMO Model is expected to force the holistic thinking and pursue a well founded business rationale based on specific needs and circumstances when the business is undertaking a virtual business. An IT organisation serves everybody’s interest best, by addressing the challenges the way, the staff must encounter the use of the embedded business systems by following specific documented workable processes. This is why, OCMO is considered to address these operational concerns when undertaking it as a framework for business offshoring alignment. It does so, by addressing the maturity of the three inherent process areas incrementally and iteratively, when building capabilities for the offshoring practice. The process of the OCMO lifecycle is on-going, which provide the ability to measure the progress even when undertaking the very first steps of the OCMO framework. This call for management of the offshoring program, as the model thrives for assessing ability when building offshore competencies. Focus should never the less be how to add value to the becoming value chain within the specified business area of the offshoring program.

URI:

http://hdl.handle.net/10417/1724

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Brug af ontologier til konstruktion af forretningsmodeller

Et casestudie af Business Model Ontology og e3value Ontology

Luu, An Van; Scholten, Jonas von (Frederiksberg, 2010)

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Abstract:

During the past two decades IT and the Internet has, to an increasing extent, been intergrated into the business environment of many companies. Companies are becoming more dependent on a reliable IT-infrastructure with emphasis on consistent uptime, high availability and ubiquity. This has spured the trend for outsourcing. Recognizing the importance of IT in business, companies are making substantial investments in their IT-infrastructure. Issues arise as companies, especially Small- Medium-Businesses, typically do not possess the means to secure a satisfactory proficencylevel amongst its employees, to host and operate a state-of-the-art ITenvironment. Outsourcing has been a feasible solution for many companies, that do not possess adequate resources and competencies to maintain their it-environment and infrastructure. The latest outsourcing trend focuses on outsourcing selective parts of the companie’s IT-infrastructure to external it vendors. Application Service Providers provide customers with a wide number of heterogeneous products and services that make use of IT and the Internet. Examples include various types of hosting, support and service, consultancy services, development of web solutions and business systems. This type of company is a direct outcome of the rapid technological advancement and outsourcing trends. The purpose of this thesis is to explore the business model of a full-service ASP company. In addition, we also want to consider what and how values are exchanged in a multi-actor network. The thesis applies two different ontologies, Business Model Ontology (Osterwalder, 2004) and e3value (Gordijn, 2002), on one case company called Klestrup Partners. The concept of business models has been explored by many authors but with differing focuses. Starting with simple classifications and definition of the concept through identifying the the basic business model building blocks and evolving into conceptual models and ontologies to explore, describe, communicate, change and measure different aspects of the business model of the company. Osterwalder et al. (2005) defines a business model as: “A conceptual tool containing a set of objects, concepts and their relationships with the objective to express the business logic of a specific firm. Therefore we must consider which concepts and relationships allow a simplified description and representation of what value is provided to customers, how this is done and with which financial consequences”. This definition is in our opinion comprehensive enough to encompass the many different components of a business model. The Business Model Ontology and e3value complements each other on several areas. BMO provides a building-block-like ontology that delineate the significant concepts and their interrelations of a business model. In addition, the purpose of e3value is to explore innovative e-business ideas while relying on the notion of economic value. The ontology assumes that objects of economically value are created and exchanged in a multi-actor network. Furthermore, e3value utilizes semi-formal conceptual models to convey the exchange of objects of economic value between actors and what to expect in return. We conducted a case study of Klestrup Partners focusing on their business model and value exchanges. The reason for choosing Klestrup Partners as our case company is because they possess the profile as a full-service ASP company as defined by McKay og Marshall (2004). First, using Business Model Ontology developed by Osterwalder (2004), we examined, in detail, the business model of Klestrup Partners. Based on this analysis, we aspired to elucidate the value exchanges in a network constellation consisting of Klestrup Partners and their customers and partners. e3value provided the tools to model such a value model. The raison d’être of Klestrup Partners is their four value propositions: Foundation, Service, Component and Advice. Each of these value propositions consist of different offerings, which can create value for the customer. Klestrup Partners deliver their value propositions to a wide range of companies and industries. Furthermore, Klestrup Partners utilizes different partnerships in order to provide their wide-ranging products, services and solutions. Klestrup Partners exchanges value objects with their customers by providing them with solutions in return for money. The solutions provided to the customers frequently requires making use of competencies, which Klestrup Partners aquire externally through their partners. In this case, value is also exchanged between Klestrup Partners and their partners. The degree of how IT and the Internet has influenced the business model and the value exchange in such a scenario has been substantiated by our case study. The usefulness of combining BMO and e3value to describe the entire business model and value exchanges within a network of actors, was put into practice based on Klestrup Partners as the case company. The main findings of the thesis are following: ∙ BMO is able to describe the business model of ASP companies in terms of its products, customers and infrastructure in an explicit and conprehensible way. ∙ BMO provides a synthesis of established theories by relating different components in order to devise a comprehensive ontology describing the business model of ASP companies. ∙ BMO would benefit from considering the value exchanges between actors. e3value is able to augment BMO by providing the means to visualize this aspect of the business model. ∙ It is possible to explain the unique value creating processess of ASP companies by combining BMO and e3value.

URI:

http://hdl.handle.net/10417/1733

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Interview med Jeppe Andersen 28052010.WMA (32.63Mb)

Interview med Thomas Nielsen 240620010.WMA (33.76Mb)

Government enterprise architecture adoption

A systemic-discursive critique and reconceptualisation

Østergaard Jensen, Anders (Frederiksberg, 2010)

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Abstract:

The objective of this master's thesis was to explain the impact of Enterprise Architecture (EA) and meta-modelling on decision making, people, culture, and communication in government. Governments, in their desire for closer and higher quality engagement with citizens, have adopted modernisation programs based on information technology. This type of modernisation is also known as e-government. EA has been adopted in e-government transformation as a tool for planning and managing the process, in which meta-modelling has been applied to document, model, and communicate the e ort and progress. The thesis identi ed a fundamental, theoretical problem with meta-modelling in EA programs. The EA discipline, including its tools and methodologies, relies on the metaphor of engineering the enterprise and building stable, structured taxonomies of knowledge and process. However, government agencies are unpredictable human structures and not abstract machines. The reality that e-government programs are dealing with is both mechanical and human, hard and soft, technical and social, but meta-modelling tends to operate within an engineering environment that assumes stability, predictability, and control. The theoretical research for this thesis concluded that such a view is inadequate for explaining the impact of e-government on people, culture, communication, management, and the relationship between government and citizens. Subsequently, empirical research was conducted in two Australia government agencies to examine the practical circumstances of these problems. The research was applied using qualitative techniques in order to highlight the interpretations of the involved practitioners. Data were collected using semi-structured interviews, transcribed, analysed, and interpreted to derive rich descriptions of and generalisations on meta-modelling practice. The empirical research revealed a similar discrepancy between methodology and reality: the assumptions of precision and control through meta-models do align well with software and infrastructure|but fail to address appropriately the inherent messiness and unpredictability of government reality. The interviewees needed to develop their own workarounds, sensemaking, and adaptations in order for meta-modelling to be useful and e ective in practice. Finally, the thesis identi ed a clear correspondence between the stated theoretical concerns around EA and meta-modelling, and its application in practice. The thesis furthermore indicated the probability of further concerns over the link between meta-modelling and the scienti c paradigm of government bureaucracy. This link may, if not acknowledged and comprehended, cause an over-emphasis on bureaucratic e ciency at the expense of e ectiveness, democracy, participation, tradition, and history. By combining academic critique and EA practice, this thesis arrived at a set of principles, a conceptual model, and recommendations for improving the application of EA and meta-modelling in e-government. EA and meta-modelling must establish an interpretive, systemic view of government transformation based on learning, adaptation, and self-design in the cultural, communicative relationship between people. Only then can EA build a viable conception of its social, communicative, and managerial impact in practice.

URI:

http://hdl.handle.net/10417/1736

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Projektledelse og styring i KMD

Kan KMD øge sin effektivitet og konkurrenceevne ved at implementere Business Coaching og Narrativ organisationsteori i projektledelsen?

Fosbo, Pernille Sylvest (Frederiksberg, 2011)

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Abstract:

This thesis´ aim is to give an understanding of how project management can be optimized in order to facilitate administration and inspiration into complicated and complex information technology projects in public administration. By using a hermeneutic philosophic approach it combines the areas of Business Coaching and Narrative development of organizations with classical planning and dynamical development oriented perspectives to find inspiration and to provide new knowledge into the field of project management as it is practiced in the largest Danish information technology company named KMD. On a detailed level it looks at how value based and situational leadership as a frame for the combined use of the classical planning and dynamical development oriented perspectives can be implemented in the organization. The purpose is to get the best out of both perspectives. Furthermore it looks at how the combined perspective can be use full when implementing the theories of Business Coaching and Narrative development of organizations in a practical context in order to motivate project members and facilitate complex and risky projects. As shown in Table 1 the combined use of classical planning and dynamical development oriented perspectives helps to secure a creative, learning and opportunity based approach in order to create the most valuable products and solutions for the costumers. The value based and situational leadership as a frame helps to support this perspective by an organization culture where leadership is based on the known value of the organization to enable employees to make independent decisions in order to secure a dynamic and flexible environment. The situational leadership enables the project manager to secure a qualitative and appropriate leadership in each situation which in the end helps to motivate the group and individuals to make each of them feeling recognized and appreciated. The use of Business Coaching and Narrative organization development helps to enhance the quality of the identified challenges during the development and to facilitate a confidential and trustworthy relation based on a open minded attitude and approach. The conclusion is to optimize project management in complex information technology projects that with the use of the combined theories can help the project manager to secure a more effective and dynamic approach without letting go of the important focus on risk planning in order to increase the value of the final product, as it was needed and expected from the customer. In this perspective the organization of KMD will be able to increase the value of the company as an investment object in general and by that secure the possibility of future development and growth to create innovative and competitive products that will enable KMD PR to win more tenders.

URI:

http://hdl.handle.net/10417/2006

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Implementering af ERP system i Region Hovedstadens Psykiatri

Humledal Olsen, Andreas (Frederiksberg, 2010)

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Abstract:

This master thesis is written in the period from October 2010 to January 2011. The main focus is to look into and how Region Hovedstaden Psykiatri should implement a new ERP system based on a standard ERP package from SAP. The empirical knowledge applied in this thesis is obtained through conversations and interviews with co-workers in the head office of Region Hovedstadens Psykiatri, information from Region Hovedstadens intranet and own knowledge obtained, as I work at Region Hovedstadens Psykiatri. First I present a company description of both Region Hovedstaden and Region Hovedstadens Psykiatri to create an understanding of the size and complexity of an organizational unit with almost 40.000 employees spread across a large geographical area. In the first section I define a common understanding of what an ERP system is, by going through the historical evolution of enterprise wide information systems. I also present the ways companies can obtain ERP systems: Self development, standard of the shelf packages (COTS) and, especially appealing to small companies, the software as a service model (SAAS). To gain understanding of how big impact an ERP system is to the organization, I present how a generic ERP system is constructed. How do you implement an ERP system? This question is answered from an theoretical angle using theory on implementing information systems as well as theory especially focused on ERP implementation. Combined with theory on managing employees, a model of analysis is presented and this model will serve to define how ready a company is to adopt an ERP system. The model draws upon theory presented by Everett m. Rogers, who has analyzed a large number of innovations and how well people have adopted them. The model of analysis consists of 4 parts: preconditions, which are factors that can’t be changed. Top management involvement is important to ensure a successful implementation. Employee impact includes the work factors that change with the new ERP system and how willingly the employees are to embrace the new ERP system. Communication actors are the methods with witch Region Hovedstaden Psykiatri can influence employees towards a positive attitude against the new ERP system. The analysis concludes that Region Hovedstaden generally is ready to adopt a new ERP system but implementing on some of the psychiatric units requires higher change management skills to ensure a successful implementation. The final section analyzes the future work factors that are influenced by the ERP system in order to suggest an implementation plan for rolling out the ERP system on all 26 psychiatric units. Based on the results of the model of analysis the implementation plan includes a list of key activities which must be uncovered prior to implementation, which teaching methods should be used and finally a sequential implementation plan for all psychiatric units.

URI:

http://hdl.handle.net/10417/2022

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Market-driven enterprise architecture

Market orientation and enterprise architecture - a combined concept and operational model, empirical exploration of joint constructs, and effects on business performance

Højsgaard, Hjalte (Frederiksberg, 2010)

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URI: http://hdl.handle.net/10417/3704

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